Reports on Order Discrepancy

Reports on Order Discrepancy measure the number and proportion of successful orders with discrepancies per day.

Discrepancy happens when the expected quantity is not the same as the actual quantity.

Here are the reports available about Order Discrepancy with different types of breakdown:

Report Overview

Order/day sums up total complete and incomplete orders for the day
Complete with no discrepancy refers to tasks that have been completed without item discrepancy
Complete with discrepancy refers to tasks that have been completed with item discrepancy (Line Item Validation is enabled)
Total number of line items across all orders sums up all the line items for all orders
Average number of line items per order is calculated by taking the 'Total number of line items across all orders' divided by 'Order/day'
Total number of line items with discrepancy across all orders sums up the line items that have discrepancy for all orders
Average number of line items with discrepancy per order is measured by taking 'Total number of line items with discrepancy across all orders' divided by 'Order/day'
% of Complete orders with Discrepancy is caluclated by taking 'Complete with discrepancy' divided by the sum of 'Complete with no discrepancy' and 'Complete with discrepancy'
% average of line items with discrepancy per order is measured by calculating the % of discrepancy per order and then taking the average of it

Completed/Incompleted Orders per day sums up the total complete and incomplete orders for the day
Complete with no discrepancy refers to tasks that have been completed without item discrepancy
Complete with discrepancy refers to tasks that have been completed with item discrepancy (Line Item Validation is enabled)
1st Top Discrepancy Reason refer to the Discrepancy Reason used the most number of times by all drivers for that day
2nd Top Discrepancy Reason and 3rd Top Discrepancy Reason refer to the Discrepancy Reason used the 2nd and 3rd most number of times by all drivers for that day

Completed/Incompleted Orders per day sums up the total complete and incomplete orders for the day
Complete with no discrepancy refers to tasks that have been completed without item discrepancy
Complete with discrepancy refers to tasks that have been completed with item discrepancy (Line Item Validation is enabled)
Each column is for 1 discrepancy reason
Blank cells mean the discrepancy reason was not selected