FREQUENTLY ASKED QUESTIONS
VersaFleet Account
Account and Password
Q: Can I reset my password by myself?
A: No, VersaFleet Admin will do it for you.
Q: To have a new VersaFleet account, do I need to pay for it?
A: It will depend on your agreement.
Q: Can I check how to create a new user?
A: You may send the email to support@versafleet.co with the user’s email and the user’s role.
Q: Can we restrict access to certain accounts in terms of updating driver details?
A: In VersaFleet, if the user is either Operations Support or Customer Support, the Fleet Management page is hidden, which means they will not be able to edit vehicles and drivers. If the user is Read Only, they will be able to view Fleet Management, but will not be able to edit vehicles and drivers.
Jobs and Tasks
Q: Is there any way of checking which user assigned a job that was in the past?
A: Yes, it’s possible to check from the task’s Task History.
Q: We have been facing system “hang” when we try to input details on Job Tag during editing job. Could you help to check?
A: It is an issue caused by having many Job Tags account. Which needed time to load in your VersaFleet account.
Q: Is there any function on VersaFleet that we are able to upload loading scan pics to each order number as proof of collection?
A: Currently it is not possible to link each photo to each order.
Q: In the job API, how many chars allow to key in the Remark field?
A: There’s no limit to the number of characters allowed to be keyed into the Remarks field. We have tested with 5,000 characters and it is still allowed.
Q: What happens when a vehicle broke down? What will happen to Task/Job status?
A: If the vehicle breaks down, the driver can choose the task incompletion reason and incomplete the task, The status will be ‘Incomplete’.
Q: Can invalid address passing using APIs?
A: In term of invalid address (typo), it will still accept and will pass through to the system. If missing details (street address and country which is compulsory fields) the task will not be created and there will be an error.
Q: May I know how to delete all tasks?
A: In Planning > Tasks, you can select all the tasks by clicking on the top left corner of the tasks. Then click ‘Archive’ and you will be prompted to delete the task then you can delete the tasks.
Q: What should I do if the screen become small?
A: You need to Hard Refresh (Ctrl + Shift + R)
Q: Who do I contact for webhook setup?
A: You can send an email to support@versafleet.co
Q: Do you have Geo-Zoning? Specific address falls under a zone?
A: Yes, we have a function called ‘Location-based function’ where you are able to define the zones on a map. Once the zones have been defined, if a task falls into the zone, this task will be automatically tagged as with the zone.
Optimisation
Q: After optimising the route, another order comes in. How can I get the proper route again?
A: You need to select all orders and run through optimisation again.
SMS / Email Notification
Q: How to use SMS notification?
A: For SMS notifications to work on VersaFleet, you will need to top-up SMS credits in your VersaFleet account.
Q: Can I know which setting is wrong as the info I received from the Email notification and the VF web is different
A: We have checked, and we think that it’s because the app was in offline mode.
Q: For SMS, how much will it cost?
A: For the SMSes, each S<S credit costs SGD0.07. Each message will consume 1 SMS credit. If the message is long, it may consume more than 1 SMS credit. (Singapore)
Vehicles and Drivers
Q: How much for a normal speed for each vehicle?
A: We would recommend a range of 20km/h to 40km/h.
Q: How to view the service time average and speed average of the driver?
A: The stats are in the form of raw data that you can export from the system. For historical speed, you may check it in Fleet Management > Map. We will record the driver’s location from his phone and plot it on the map and on a speed-time graph.
VersaFleet Drive Account
Account and Password
Q: Can I reset my password by myself (admin)?
A: Yes, you can reset it at VersaFleet account. Fleet Management > Drivers
Q: To have a new VersaDrive account, do I need to pay for it?
A: It will depend on your agreement.
Q: My VersaDrive not reflected as it should / I can’t end the report logs
A: You need to kill the app and relaunching
Q: Can 2 users log in to VersaDrive at the same time?
A: No, if users want to log in to VersaDrive at the same time, it will kick them out.
Phone Version
Q: May I know what is the Android version?
A: The Android version has to be 6.0 and above
Q: May I know what is the iOS version?
A: The iOS version has to be 10.0 and above
Jobs and Tasks
Q: I assigned to a driver, then realised no stock so I am unassigned it. The driver has collected the task, but the order still appears on his runsheet. How to remove it from the driver runsheet?
A: The driver needs to refresh the VersaDrive because it’s not an automatic removal.
Q: Can we skip the action that collect from and delivery back to warehouse?
A: The action to collect and deliver back to warehouse cannot be skipped.
Q: Can I check if there is any way to remove offline mode in VersaDrive?
A: Yes, the Offline Mode for VersaDrive can be deactivated. It has to be deactivated in out backend.
Q: Why do the maps still show the driver is still at the first location?
A: To check the driver should allow the VersaDrive app to use the location.
VersaFleet Demand Account
Account and Password
Q: Can I reset my password by myself at MyJobs account?
A: No, the password can only be reset at VersaFleet account. Fleet Management > Drivers, under Driver name you are able to change Driver’s name and password.
Q: To have a new VersaFleet Demand account, do I need to pay for it?
A: It will depend on your agreement.
Q: Why I can’t activate more than 1 customer?
A: We will need to check with our team.
Jobs and Tasks
Q: I have submitted my job, but not reflected in VersaFleet account.
A: You have to ensure that the job has been submitted (by clicking on the ‘Submit’ button) to your VersaFleet account so that you can approve it
Q: Do we need to submit the job manually?
A: The submit action can be changed at our setting such that the submission can be automated
VersaFleet Track
Q: Can I view my driver’s location when there are not doing their tasks?
A: No, you are unable to view the driver locations.